At Bindlestiff Tours we are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as deemed necessary and appropriate to our protocols and procedures. Therefore, the information contained in this document is subject to change at any time. Compliance with all posted and below Bindlestiff Tours policies and protocols will be required to participate in a tour and applies to all guests.
Employee & Guest Health The health and safety of our employees and guests is our number one priority. We are pleased to announce our reopening plan beginning with phase one detailed below. Phase one will continue until further advice from the CDC and other relevant guidelines laid out by local authorities.
Employee & Guest Health Concerns Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact management if a guest has a cough, shortness of breath, or other known symptoms of COVID-19. Guests who are exhibiting any of the symptoms of COVID-19 while on tour are instructed to immediately notify their tour guide.
Physical Distancing Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people. Employees and guests will be reminded to refrain from touching their faces and to practice physical distancing whenever possible. Tour guides have been instructed to not handle guest’s cameras. Tour vehicles will have all center seats blocked in order to provide physical distancing while in the vehicle. We are limiting the number of people onboard each vehicle to provide our customers more personal space so there will be no need for the middle seat to be occupied (this is in effect through June). But if you’re traveling together, you can still sit together.
Before the Tour Begins At the beginning of each tour all guests and guide will have their temperature checked using a non contact forehead thermometer. Any guest showing symptoms of COVID-19 or have a temperature exceeding 100.0 Fahrenheit (ca. 38 °C) will not be permitted on tour. Guests who are aware that they have a condition that causes a fever should bring a letter from a doctor stating that the guest’s fever is caused by said condition and the guest should have no other symptoms of COVID-19.
Camping Equipment (for camping tours only) All camping equipment will be sanitized using a hospital grade fogger and sanitizer before the tour. Guests will be assigned the same camping equipment for the duration of the tour.
Vehicles All tour vehicles will be sanitized before the tour using state-of-the-art UVA lamps. In addition, all community spaces on the tour vehicle will be additionally sanitized by the tour guide before the tour begins and during the tour whenever possible.
Disposable Face Masks It is highly encouraged to bring your own hand sanitizer and mask, and to wear your mask while traveling. If you forget your mask at home, one will be available for you. All guests will be assigned (1) disposable facemask per day on tour. Guests will be encouraged to wear their disposable face mask whenever they are in the tour vehicle.
Hand Sanitizer Hand sanitizer will be readily available and free for guests to use throughout their tour.
Camping and Lodging Accommodations All hotels and campgrounds used by Bindlestiff Tours are following sanitization protocols and procedures. Please email us at firstname.lastname@example.org for information on how to access each facility’s procedures.
Food Kitty and Communal Meals Where Applicable Any tours that offer communally cooked/prepared meals will be altered in the short term. Included breakfasts and lunches will continue where applicable by providing individually wrapped items and disposable environmentally friendly cutlery. Any camping evening meals may be replaced with restaurant service at the guest’s expense. Due to these circumstances, local food kitty payments will be reduced and guests will be notified on a per tour basis.
Solo Tents and Solo Guest Rooms All solo travelers will be provided with their own solo tent if camping. Private hotel rooms are available for additional fees.
New tour offerings We know guests are anxious to return to the great outdoors. Many guests might be more comfortable primarily traveling with those they know rather than being a part of large tour groups. Due to these circumstances, we are happy to announce we have launched a series of new Self Drive and Private Tours.
Take a look at some of our amazing experiences at www.bindlestifftours.com and don’t forget to bring your camera!
If you have an existing tour booking with us please see below:
In light of the global COVID-19 pandemic, as a non-essential business, we have been legally ordered to temporarily close and are suspending all tours until May 18th. We have assembled these frequently asked questions to help you understand what happens next.
Q: What tours have been suspended?
A: Any tours that were scheduled to depart between now and May 31st, 2020 have been suspended until we are able to reopen. The status of tours that are scheduled to depart starting May 18th will be assessed subject to governmental regulations and applicable restrictions.
Q: My tour is scheduled to depart after May 31st, 2020. What happens?
A: No one knows when businesses like ours and our destinations will be able to reopen for business. If your tour is scheduled from June 1st onwards we are presently running as planned.
Q: My tour has been suspended – what happens?
A: Our booking agreement strongly encourages all customers to obtain travel insurance. First check with your travel insurance company for coverage. If you do not have travel insurance, we are offering a non-refundable travel credit of 100% the price you paid us for your tour. All suspended tour bookings will be automatically converted to travel credit.
Q: I received a travel credit. How long do I have to use it?
A: You may use your travel credit for any tour that departs on or before December 31, 2022. Credit placed on future tours are non-refundable and change fees may apply to date changes.
We hope this functionality will give you freedom and trust to make future travel plans. When you are ready to use your travel credit please contact us for assistance.
(*Additional charges for price differences may apply depending on the chosen tour or departure dates. Credit is for equal or greater value).
Q: How do I request a refund?
A: Bindlestiff Tours is not offering refunds on suspended tours unless you cancelled within the time frame provided for in your booking contract. We encourage all customers to check with their travel insurance.
Q: I would like to request a refund on a booking that I cancelled within the time frame provided for in my booking contract. How do I do this?
A: You may cancel, and turn your *deposit/full payment *where applicable to a credit on file for future travel for a value of 100% of the amount paid to date. If you would like to request a refund for travel in accordance with our booking terms and conditions please email us, and we will advise you on what options are available to you.
Please note that we are prioritizing responses to guests travelling with the next 7 days so please bear with us if you are travelling outside of that window. If you choose to do nothing a travel credit will be automatically be applied.
What can you do to keep yourself and other guests safe?
- Wash your hands! This is your best defense to avoid sickness. When washing your hands, use hot water and soap. Be sure to wash your hands for 20 seconds or longer to efficiently get rid of any bacteria.
- If you are feeling sick, please let your tour guide know immediately for the safety of yourself and others.
- Cover your cough/sneeze with a tissue or your inner elbow. Do not cover your sneeze with your hands!
- Be sure not to touch your eyes, nose, mouth with your hands if they are not clean.
A message from the owner:
Dear future adventure travelers,
These are challenging times we are all facing as the impact of the coronavirus (COVID-19) continues to evolve.
The team and I are actively working on ways to support you through this troubling time. We want to get you excited for when this is behind us!
For any travelers concerned about booking future travel, I am pleased to introduce one of the most flexible travel policies in the industry temporarily, giving guests the freedom and trust to make future travel plans as well as securing a great discount.
Please enjoy a 15% discount with this promotional code*
*Valid on all small group tours. Applicable for new customers only. Reservations must be made directly on our website https://www.bindlestifftours.com/book-now/ between April 15th and May 31st 2020. Valid for travel on any tour with a departure date prior to Dec 2021. Cannot be combined be any other offer. Cannot be applied to existing bookings. Excludes food kitty, optional activities, en route hotels and gratuities. *excludes private tours.
FLEXIBLE BOOKING POLICY for new bookings made between May 15th and August 15th for all travel between prior to March 31st 2021:
One day tours
We offer a full refund for cancellations made for any reason 24 hours prior to departure. Any tours cancelled within 24 of departures will be offered future travel credit to use for travel with Bindlestiff Tours for travel prior to Dec 31st 2021. Tours cancelled within 12 hours of departure will be treated as a no show with full payment due.
2-3 day tours
We offer a full refund for cancellations made for any reason 4 days prior to departure. Any tours cancelled within 4 days of departures will be offered future travel credit to use for travel with Bindlestiff Tours for travel prior to Dec 31st 2021. Tours cancelled within 12 hours of departure will be treated as a no show with full payment due.
7 days and over
We offer a full refund for cancellations made for any reason 30 days prior to departure. Any tours cancelled within 30 days of departures will be offered future travel credit to use for travel with Bindlestiff Tours for travel prior to Dec 31st 2021. Tours cancelled within 24 hours of departure will be treated as a no show with full payment due.
The ‘Travel Credit’ functionality allows guests to choose a different departure date or change their destination without any additional cancellation or amendment fees.
(*Additional charges for price differences may apply depending on the chosen tour or departure dates and credit for equal or greater value).
In order to take advantage of this functionality, please be aware that:
– The credit on file has to be used to travel before December 31, 2021.
– Credit placed on future tours are non-refundable and change fees may apply to further date changes.
-Full payments are due based on the original departure date booked.
– Refund amounts will be credited back to the original form of payment used to purchase your tour.
– If you have book through a travel agent, please contact your travel agent to amend or exchange your ticket for a travel credit/voucher. If you made your reservation on bindlestifftours.com or through any of our offices, you can rebook or exchange your ticket for a travel credit/voucher by contacting us directly. email@example.com or by calling 1 800 557 6989.
We hope this functionality will give you freedom and trust to make future travel plans. Please, let us know if you have a travel date in mind or would prefer to leave the credit on file and email us when you are ready and excited to book.
Myself and the entire Bindlestiff family look forward to taking you on the trip of a lifetime!
As the world works through these challenging current events please remember –
Friendships are not cancelled, Love is not canceled, Positively is not cancelled, Laughter is not canceled and Hope is not cancelled. Let’s get through this together.